Saravanan Raman

Email: [email protected]

Mr. Saravanan Raman obtained his MSc Business Analysis and Consulting from the University of Strathclyde, UK and MBA from University Utara Malaysia. He is also an HRDF certified Trainer. He has around 15 years of managerial experience in the service industry which provides a strong foundation for him to understand various problems that arise in the service organization. He worked locally and globally in the manufacturing and service sectors.

Most recently, Mr. Saravanan Raman has been awarded an FRGS grant by Ministry of Education (MOE) for his project title “Developing a new service trade-offs framework for the healthcare services to address operational compromises : Evidence from Emerging Nation”. The research will help in addressing the constraints among service staff which will lead to the practice of trade-offs.

MSc Business Analysis and Consulting University of Strathclyde, UK

Master in Business Administration (MBA) University Utara Malaysia

Year Title
2022 Raman, S., Mohd Suki, N., Heng Wei, L. and Chinniah, S., 2022. Exploring factors influencing service trade-offs in the higher education sector: evidence from Malaysia. International Journal of Quality and Service Sciences, 14(4), pp.555-575.
2021 Raman, S., Suki, N.M. and Chinniah, S., 2021. Managing Service Trade-Off for Better Customer Experience. In Handbook of Research on Technology Applications for Effective Customer Engagement (pp. 289-301). IGI Global.
2016 Raman, S., Darmalingam, K. and Chinniah, S., New Product Development Failure in OSM Malaysia. Asia Pacific Institute of Advanced Research (APIAR).

Raman, S., Fleet, P. and Chinniah, S., Zone of trade-offs in higher education. Open Journal of International Education, volume 1, number 1, 2016.

September 2022 – August 2024
Amount: RM 79,200
Title: Developing a new service trade-offs framework for the healthcare services to address operational compromises : Evidence from Emerging Nation