What is Diploma in Healthcare Services?

The Diploma in Healthcare Service is a 3 year program that aims to provide competencies and present opportunities for graduates to make a difference to the health and well being of future generations in terms of how healthcare services are delivered and managed.

This one of a kind program paves the way for blending hospitality with healthcare and transforming customer services in the healthcare industry through a curriculum designed solely to meet the hospitality needs of the industry in line with changing customer requirements and escalating focus on medical tourism.

The Healthcare Industry is one of the fastest creators of employment. There is a need for educated and trained people who can be counted on to deliver the highest quality of services.

This program is uniquely designed to equip graduates with a broad spectrum of knowledge, concepts and skills of healthcare hospitality services, health sciences and information technology. The program focuses on hospitality needs of the healthcare industry which include customer services and feedback management, travel and medical tourism, logistics, medical records, bed board management, event planning as well as related business areas.

Students will develop their analytical thinking and leadership skills, as well as customer management skills which include the management of international patients. The program also equips students with knowledge and usage of information technology in the healthcare industry, to apply basic principles of revenue management in a front office setting and demonstrate the management of front line process in a hospital via six months industrial placement during the final semester.

What is Program Outcomes?

  • Students will develop their analytical thinking and leadership skills.
  • Customer management skills including management of international patients.
  • Knowledge and usage of information technology in the healthcare industry.
  • Apply basic principles of revenue management in front office setting.
  • Demonstrate the management of front line process in a hospital via six months industrial placement which gives hands on expertise in a healthcare setting.


University Award:

Program information



Clinics, Hospital Management Department

  • Customer Relations
  • Medical Tourism Industry
  • Healthcare Consulting Firms
  • IT, Insurance & Food Industries
  • Other healthcare related settings
  • Degree in Occupational Safety & Health
  • Degree in Environmental Health & Safety



  • Pioneer Nursing College – Established as one of the Pioneer Nursing Colleges and in operation since 1995. Previously known as SJMC Nursing College
  • In 2007 registered as an Private Higher Education Provider and licensed by the Ministry of Higher Education.
  • Started as a business unit in 2009 and grew to ~1100 students at present and offering over 18 programs.
  • Ramsay Sime Darby Healthcare College has been involved in Healthcare Education for almost 20 years conducting degree, diploma, certificate programs as well as in-house training.
  • The college is known within the healthcare community as a quality education provider.
  • In 2013 Simedarby and Ramsay Sime Darby Health Care (RSD)
  • It is a 50:50 joint venture between Sime Darby Berhad, Malaysia and Ramsay Health Care Ltd, Australia
  • In 2020 the college relocate to UOW Malaysia College in Glenmarie and join the University of Wollongong’s (UOW) global network of higher education campuses as part of long term health education.



98%    Pass rates (average) OVER THE LAST 25 YEARS in the Malaysia Nursing Board Exams

96%   Customer Satisfaction Feedback on Teaching and Learning as rated by our students over the last 15 years.

92%    Employment / Higher Education pursuit rates and 100% for Nursing.

3 years
Program Location
UOW Malaysia College


  • Introduction to Hospitality
  • Introduction to Information Technology
  • Behavioural Science for Healthcare
  • Professional Communication
  • Writing and Referencing
  • System Analysis and Design
  • Health Promotion 1
  • Health Industry Finance and Economics
  • Principle of Tourism
  • Occupational Safety and Health for Healthcare Professionals



  • Database System
  • Principles of Management
  • Health Promotion II
  • Principles of Tourism
  • Practical Training I



  • Risk Management and Regulatory
  • Quality Management and Accreditation
  • Principles of Marketing
  • Workplace Interpersonal Skills
  • Customer Relations Management
  • Practical Training II
  • Research for Healthcare Professionals
  • Penghayatan Etika dan Peradaban (Malaysian Students) / Bahasa Melayu Komunikasi 1 (International Students)
  • Personal Development Skills
  • Society and Development in Malaysia
  • Teamwork and Community
  • Bahasa Kebangsaan A*

Bahasa Kebangsaan A is compulsory for all Malaysian students

  • without a credit in SPM Bahasa Malaysia.
  • without SPM Bahasa Malaysia (applicable to students from UEC, O Level, or other equivalent programs)

Intake dates


30 January 26 May 8 September
Estimated fees
Local students


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International students


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*Terms and Conditions Apply
*Instalment Payment Plan Available 

Academic Qualification

SPM / GCE O Levels / UEC :

  • 3 Credits including Mathematics or Science
  • 2 Credits in any other subject
  • Pass in Bahasa Melayu, English and History


International Student:

  • GCE O Level or equivalent
  • 3 Credits including Mathematics or Science
  • 2 Credits in any other subject



All students must undergo medical check-up.

English Requirement

Local Student:
Pass in English at SPM level or equivalent


International Student:
Band 5.5 in IELTS; or a min score of 80 (IBT) or 515 (PBT) in TOEFL; or Cambridge English (160); or PTE Academic (51)


If English language requirements are not fulfilled, additional English module(s) may be taken at UOW Malaysia KDU.